Greg Bennet's quoted in this article from the Montgomery County Gazette (Wednesday, April 18, 2007) - "Is this ‘The End’ for local booksellers? Fierce competition forces independent bookstores to turn their last page" by Audrey Dutton.
Greg's optimistic, saying "Our business model has evolved. Now it’s based on graphic novels... We don’t have the kind of collectors coming to us who used to come to us, because everybody knows they can go to the ‘net." Greg notes that Big Planet has turned to graphic novels as the majority of its business and is making more money selling them and "That bodes much better for the long-term health of the business.”